Refund policy
What is your standard return policy?
- Merchandise may be returned or exchanged if it is unused, undamaged, and unopened within the original packaging. Returns and exchanges must be made within 30 days of delivery. The original shipping charge, if any, is not refundable. Customers are responsible for return shipping costs.
- We reserve the right to refuse returns under the following conditions - item is:
- Opened or used
- A promotional or best value item
- Listed as final sale (i.e. ineligible for refund or exchanges)
- Returned more than 30 days after the delivery date
What is your international return policy?
- Our international return policy allows returns within 90 days of the delivery date. Customers are responsible for return shipping costs. Refunds will be issued upon receipt of the returned merchandise in its original condition.
How do I request a return?
- Email us at thepetitmaple@gmail.com for return/exchange request. Please do not ship out any returns/exchanges without an approved request.
- Upon receiving approval via email, simply include your Packing Slip from your shipment along with the product(s) in a securely sealed package.